The Art of Giving & Receiving Feedback
Lead Facilitator: Shakeel Mapara
Feedback Culture
Trust & Accountability
Performance CoachingModule Positioning
The Art of Giving & Receiving Feedback is a practical leadership capability module designed to help managers and leaders build a culture of trust, accountability, and continuous improvement.
In many organizations, feedback is either avoided or delivered poorly—resulting in confusion, disengagement, and underperformance. This program equips leaders with structured tools to deliver feedback effectively, receive feedback constructively, and create psychologically safe environments where performance conversations become opportunities for growth.
Target Audience
Top Tier / Senior Leadership
Directors
Senior Leaders
Business Unit Heads
Mid Tier / Managers
Department Heads
Team Leaders
Supervisors
Duration & Format
Core Workshop
Half Day – 1 Day (depending on depth required)
Pre-Workshop
Short diagnostic reflection or questionnaire
Post-Workshop
Optional reinforcement session or coaching
Format: In-person | Virtual | Hybrid
Delivery Style: Interactive discussions + role plays + feedback simulations
Module Purpose
To help leaders and managers develop the confidence and capability to give constructive feedback, receive feedback openly, and embed feedback practices into everyday leadership behavior.
Learning Objectives (QBSLI-Aligned)
Understand the purpose and value of feedback in leadership
Distinguish between criticism, advice, and constructive feedback
Deliver feedback that improves performance while maintaining respect
Receive feedback without defensiveness and use it for growth
Manage difficult feedback conversations with professionalism
Build feedback practices that strengthen accountability and trust within teams
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Core Competencies Developed
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Key Focus Areas
The Role of Feedback in Leadership
- Why feedback matters for performance and growth
- The relationship between feedback, trust, and accountability
Giving Constructive Feedback
- Structured feedback frameworks
- Balancing honesty with respect
- Timing and context in performance discussions
Receiving Feedback with Maturity
- Managing emotional responses
- Turning criticism into learning
- Developing a growth mindset
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Difficult Feedback Conversations
- Handling defensive reactions
- Addressing performance gaps respectfully
- Maintaining professional relationships
Building a Feedback Culture
- Normalizing feedback in teams
- Encouraging upward and peer feedback
- Using feedback to strengthen engagement and accountability
Learning Methodology
Program Flow (Indicative)
- 1Opening discussion: Why feedback fails in organizations
- 2Understanding feedback dynamics and emotional responses
- 3Frameworks for delivering constructive feedback
- 4Practice exercises: feedback role plays
- 5Receiving feedback with openness and resilience
- 6Handling difficult conversations
- 7Embedding feedback practices into leadership routines
- 8Closing: personal feedback commitments and leadership action plan
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Outcomes & Deliverables
Participants leave with:
Practical frameworks for giving effective feedback
Greater confidence in performance conversations
Improved ability to receive feedback constructively
Stronger communication and trust within teams
A personal feedback leadership action plan
Post-Program Reinforcement (Optional)
Follow-up leadership reflection sessions
Coaching for feedback conversations
Team feedback culture workshops
Leadership check-ins to sustain behavioral change