QBS Leadership Institute

Effective Communication & Interpersonal Excellence

IconLed by: Haseeb T Hasan
Leadership Development & Organizational Capability Specialist
ClarityCommunication Clarity
InterpersonalInterpersonal Excellence
DialogueProfessional Dialogue

Module Positioning

Effective Communication & Interpersonal Excellence is a professional capability module designed to strengthen communication clarity, listening skills, and relationship-building in modern organizations.

The program helps individuals navigate diverse workplace dynamics, manage difficult conversations, and collaborate effectively across functions and cultures.

Effective Communication
User

Target Audience

Mid Tier

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Managers

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Team leads

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Supervisors

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Functional specialists

Early Career Professionals

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Young professionals

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Employees in cross-functional environments

Duration

Duration & Format

Core Workshop

1 Day (9:00 AM – 5:00 PM)

Format

In-person | Virtual | Hybrid

Delivery Style

Interactive exercises + case discussions + role plays

Target

Module Purpose

To enable professionals to communicate ideas clearly, listen actively, and navigate workplace conversations with confidence and professionalism.

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Learning Objectives

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Communicate ideas clearly and confidently in professional environments

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Improve listening skills to enhance collaboration

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Understand communication styles and perception differences

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Navigate cross-cultural communication dynamics

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Manage difficult conversations constructively

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Build stronger professional relationships

Core

Core Competencies Developed

Professional communication and clarity
Professional communication and clarity
Emotional intelligence and listening skills
Emotional intelligence and listening skills
Relationship building and collaboration
Relationship building and collaboration
Conflict prevention and dialogue management
Conflict prevention and dialogue management
Cultural awareness in communication
Cultural awareness in communication

Key Focus Areas

Communication Dynamics

Communication Dynamics

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    Understanding perception and interpretation in communication
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    Communication barriers and how to overcome them
Communication Styles

Communication Styles

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    Johari Window and awareness models
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    Understanding personal and interpersonal styles
Cross-Cultural Communication

Cross-Cultural Communication

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    High-context vs low-context communication cultures
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    Managing communication differences in diverse teams
Body Language & Non-Verbal Communication

Body Language & Non-Verbal Communication

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    Positive and negative body language signals
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    Building credibility through non-verbal cues
Listening & Dialogue

Listening & Dialogue

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    Reflective listening techniques
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    Structuring constructive conversations

Learning Methodology

1
Interactive group discussions
2
Role plays and communication simulations
3
Case-based learning
4
Reflection and feedback exercises

Program Flow (Indicative)

  • 1
    Introduction to communication effectiveness
  • 2
    Understanding perception and communication barriers
  • 3
    Communication styles and awareness frameworks
  • 4
    Non-verbal communication and credibility
  • 5
    Listening skills and dialogue techniques
  • 6
    Managing difficult conversations
  • 7
    Closing reflection and action planning
User

Outcomes & Deliverables

Participants leave with:

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Improved communication confidence and clarity

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Stronger listening and dialogue skills

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Greater awareness of communication styles and perceptions

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Practical techniques for managing workplace conversations

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Post-Program Reinforcement (Optional)

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Communication practice exercises

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Coaching or mentoring follow-up

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Team communication workshops