QBS Leadership Institute

Conflict Management & Workplace Resolution

IconLed by: Haseeb T Hasan
Leadership Development & Organizational Capability Specialist
ConflictConflict Resolution
CollaborationCollaboration
TensionTension Management

Module Positioning

Conflict Management & Workplace Resolution is a leadership and workplace capability module designed to help professionals address disagreements constructively, prevent escalation, and transform conflict into productive collaboration.

Conflict Management
User

Target Audience

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Managers

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HR professionals

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Supervisors

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Team leaders

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Employees working in collaborative environments

Duration

Duration & Format

Core Workshop

1 Day (9:00 AM – 5:00 PM)

Format

In-person | Virtual | Hybrid

Target

Module Purpose

To equip professionals with structured conflict resolution tools that help address tensions constructively while maintaining professional relationships and team performance.

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Learning Objectives

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Identify the root causes of workplace conflict

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Manage disagreements with professionalism and empathy

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Use structured communication for conflict resolution

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Address difficult personalities effectively

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Maintain trust and collaboration during challenging situations

Core

Core Competencies Developed

Conflict resolution and negotiation
Conflict resolution and negotiation
Emotional intelligence and self-regulation
Emotional intelligence and self-regulation
Professional dialogue and communication
Professional dialogue and communication
Trust building and relationship management
Trust building and relationship management

Key Focus Areas

Understanding Conflict

Understanding Conflict

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    Sources and triggers of workplace conflict
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    Recognizing difficult situations vs difficult personalities
Communication in Conflict

Communication in Conflict

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    Assertive communication techniques
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    Active listening in tense conversations
Managing Difficult Personalities

Managing Difficult Personalities

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    Personality awareness and behavioral patterns
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    Techniques for constructive engagement
Workplace Grievances

Workplace Grievances

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    Handling complaints and disagreements
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    Maintaining fairness and professionalism

Learning Methodology

1
Case studies and scenario discussions
2
Conflict role plays and simulations
3
Facilitated group discussions
4
Reflective learning exercises

Program Flow (Indicative)

  • 1
    Understanding workplace conflict dynamics
  • 2
    Communication strategies for resolution
  • 3
    Role play exercises for conflict situations
  • 4
    Managing difficult personalities
  • 5
    Building collaborative solutions
  • 6
    Action planning for conflict management
User

Outcomes & Deliverables

Participants leave with:

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Structured approaches for managing conflict

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Improved ability to handle difficult conversations

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Tools for maintaining professional relationships during disagreements

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Post-Program Reinforcement (Optional)

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Conflict coaching sessions

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Team mediation support

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Follow-up learning sessions